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How We Handle Your Information

We collect what we need to run your account, verify deposits through bKash, Nagad and Rocket, and keep the platform secure. You control your data and can request access or deletion anytime.

Account data onlyPayment verificationContact on requestNo third-party sale
new casin How We Handle Your Information
DATA SECURITY

How We Protect Your Account

Account security starts with encrypted connections for every login and transaction. We store payment references, not card or wallet credentials. Session cookies keep you logged in on your device without exposing sensitive data. If suspicious activity is detected, we lock the account and send a verification link to your registered mobile or email.

Encrypted Transfers

Every deposit confirmation from bKash, Nagad or Rocket travels over a secure channel. We do not store your wallet PIN or payment app password, only the transaction ID and amount.

Session Management

Cookies recognize your device so you stay logged in between sessions. They do not track browsing outside the platform, and you can clear them anytime from your browser settings.

Data Retention

We keep account records for the period required by financial compliance, then archive or delete them. Active accounts remain on file; closed accounts are purged after the retention window ends.

User Rights

Request a copy of your information, correct outdated details, or delete your account by contacting support. Deletion is permanent and cannot be reversed once the waiting period passes.

PRIVACY CONTACT

Reach Us About Your Data

If you want to see what information we hold, request deletion, or ask about data handling, contact support through any of these channels. We respond to privacy requests within a few business days and guide you through the steps.

Team online

Live Chat

Open the chat widget in your account dashboard and select the privacy option. The team can pull your data summary or start a deletion request while you wait.

Email Support

Send your request to the support address listed in the footer. Include your registered mobile number so we can verify your account and reply with the information you need.

Account Settings

Navigate to the privacy tab under account settings to download your data or deactivate your profile. Deletion requests are processed after any pending withdrawals clear your wallet.

Privacy Policy Answers

We record your mobile number, email, payment method and transaction history to verify deposits and withdrawals. Device session data helps prevent duplicate logins and keeps your account secure across visits.

We do not sell or share your details for marketing. Payment processors see only the transaction reference when you deposit via bKash, Nagad or Rocket, following their own privacy terms.

Contact support through live chat or email and request an account data summary. We verify your identity with your registered mobile number, then send the report within a few business days.

Yes. Submit a deletion request through account settings or contact support. We process it after any pending withdrawals clear, and removal is permanent once the waiting period ends.

Session cookies keep you logged in on your device and remember your language preference. They do not track activity outside new casin, and you can clear them from your browser anytime.

Active accounts remain on file. Closed accounts are archived for the period required by financial compliance, then deleted. Transaction records follow the same retention schedule for audit purposes.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.